Exchange | Phrases | Complaints

Returns

Return form:

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  1. The customer has the right to return goods purchased in the store up to 30 days from receipt of the shipment on the terms described in the Act of 2 III 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product (Journal of Laws No. 22, item 271, as amended)

  2. We do not accept parcels sent cash on delivery.

  3. The method of packaging and transport of returned goods should correspond to the properties of the goods. Products should be properly packed and secured (please wrap the box in paper and then tape it).

  4. The return procedure applies only to the goods that were returned shows no visible signs of use going beyond ordinary management (possibility of getting acquainted with the subject).

  5. Failure to comply with the above recommendations will result in the rejection of the return of the goods.

  6. The cost of returning the goods is borne by the Buyer.

Exchanges

Exchange form:

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  1. The desire for an exchange must be reported within 30 days (complete and send the exchange form electronically) and the products should be delivered to the seller within 30 days from receipt of the shipment. Exceeding the deadlines will be the basis for not accepting the return/exchange ( in the event of receiving goods that are inconsistent with the order, the complaint procedure applies! ).

  2. We do not accept parcels sent via cash on delivery or the "e-mail" service. The shipment should be sent as a parcel via Poczta Polska or a courier company

  3. The method of packaging and transport of returned goods should correspond to the properties of the goods.

  4. Products should be there properly packed and secured (please wrap the box in paper and then tape it).

  5. The exchange procedure applies only to the goods that shows no visible signs of use going beyond ordinary management (possibility of getting acquainted with the subject).

  6. Failure to comply with the above recommendations will result in rejection of the exchange.

  7. We do not accept parcels returned without prior consultation, i.e. completing and sending the online form.

Complaints

Complaint form:

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  1. We do not accept parcels sent via cash on delivery or the "e-mail" service. The shipment should be sent as a parcel via Poczta Polska or a courier company
  2. The method of packaging and transport of returned goods should correspond to the properties of the goods. Footwear should be clean, properly packed and protected ( please wrap the box in paper and then tape it ).
  3. In the event of a justified complaint, the goods will be damaged repaired or replaced with another one of full value, and if this is impossible (e.g. due to stock being out of stock), the store will refund all transaction costs incurred by the Customer or offer him other goods available in the store to choose from.
  4. Refunds for transaction costs are made by bank transfer. In the case of payments via the PayU / PayPal payment system, to the account number from which the payment was received. In other cases, to the account number provided in the form and return protocol.
  5. Complaints are processed within 14 days .
  6. Complaints regarding the difference in the appearance of the goods ordered and received, which result from the difference in the settings of the Customer's monitor, in particular the difference in colors and shades, do not constitute grounds for a complaint.
  7. Footwear complaints are considered in accordance with the Act of June 27, 2002. on special conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176, as amended).
  8. The store is not liable for non-compliance of consumer goods with the contract if the buyer knew about this non-compliance or, judging reasonably, should have known about it.